Privacy Policy

Effective: 07 Feb 2026

Controller: Lucentra Labs Private Limited

This Privacy Policy explains how Lucentra Labs Private Limited (“Lucentra”, “we”, “us”) collects, uses, shares, and protects personal data when you use Penguinbot at https://penguinbot.org (the “Service”).

Information we collect

We may collect:

  • Account data: name, email, password (hashed), organization name, billing details.
  • Usage data: pages/actions within the app, logs, device/browser info, IP address, timestamps, referral URLs.
  • Content you provide: prompts, messages, files, documents, and any data you submit to the Service.
  • Support data: information you send to support (emails, chat transcripts, screenshots).
  • Payment data: payments are typically processed by third-party payment processors; we may receive limited payment-related metadata (e.g., payment status, plan, transaction IDs) but not full card details.

How we use information

We use data to:

  • Provide, maintain, and improve the Service (including processing your requests and generating outputs).
  • Authenticate users, prevent fraud/abuse, and secure accounts.
  • Communicate with you about service updates, billing, and support.
  • Comply with legal obligations and enforce our Terms.

Legal bases (where applicable)

Depending on your location, we process personal data based on one or more of: contract necessity (to provide the Service), legitimate interests (security, improvement), consent (marketing where required), and legal obligations.

Sharing and disclosure

We may share data with:

  • Service providers: hosting, databases, analytics, email delivery, customer support, monitoring, and payment processing.
  • Integrations you enable: third-party apps you connect; data shared depends on the integration and your settings.
  • Legal and safety: if required by law, court order, or to protect rights, safety, and security.

We do not sell your personal information in the conventional sense.

Data retention

We keep personal data only as long as needed for the purposes described above, including legal, accounting, and security requirements. You may request deletion, subject to legal and operational constraints.

Security

We use reasonable administrative, technical, and organizational safeguards to protect data. No method of transmission or storage is 100% secure; you use the Service at your own risk.

Cookies and tracking

We use cookies/local storage for login sessions, preferences, and analytics. You can control cookies via browser settings; disabling some cookies may affect Service functionality.

Your rights and choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your data, and to object or restrict certain processing. You can also:

  • Update account information in your profile (if available).
  • Opt out of marketing emails using the unsubscribe link (service/billing emails may still be sent).

International data transfers

If we process data outside your country (e.g., using cloud providers), we take steps to protect it consistent with this policy and applicable law.

Children’s privacy

The Service is not intended for children under 13. If you believe a child has provided personal data, contact us to request deletion.

Changes to this Privacy Policy

We may update this policy from time to time. We will post the updated version with a new effective date. Continued use after changes become effective means you accept the updated policy.

Contact and grievances

Lucentra Labs Private Limited

Registered address: 3846/9/kanhiya Nagar , Tri Nagar North West Delhi

Privacy email: support@lucentraloabs.online